Beyond Trackers and Loggers: Optimizing the Cold Chain

*On June 1, 2023 Emerson’s Climate Technologies business became a new standalone company – Copeland. Though our name has changed, we are building on more than a century of HVACR innovation and industry leadership, and Copeland continues to offer the same products, industry stewardship, and learning opportunities you’ve grown to trust. Information found on this webpage posted before June 1, 2023 may contain our old name or branding, but you can be at ease knowing it was created with the knowledge and expertise of Copeland. 

Cold chain monitoring has come a long way in recent years, thanks to devices that provide real-time visibility into perishable shipments. It’s now possible to get key transit information at any time, from a point of origin to final destinations, keeping all stakeholders accountable while minimizing rejected loads.

Now the perishable cold chain is becoming even stronger with the introduction of Oversight cargo services: a robust suite of monitoring, data analytics and reporting capabilities that delivers detailed information about the real-time and historic performance of your shipments. This cloud-based portal offers many new capabilities — some available at no cost — to help you boost customer loyalty, optimize shipments, preserve your peace of mind, make better-informed cold chain decisions, and protect the integrity of your brand.

Oversight cargo services includes five modules, available individually or in any combination.

Track Your Shipment

If you’re using Emerson’s field-proven line of GO real-time trackers and loggers, you’ve already received a free upgrade with the launch of Oversight cargo services. The Track Your Shipment module — available at no cost with any of these devices — allows you to provide your customers real-time, in-transit shipment and temperature data.

By adding just a few lines of code, you can display a Track Your Shipment box on your website, customized to conform to your brand. Your customers and employees can access shipment data at any time, enhancing the value you provide.

Upgrade the platform with the following paid services:

Reports and Scorecards

Trackers and loggers can provide you with reams of data; but to make the most of it, you need to get the right information to the right people at the right time. Reports and Scorecards give you access to Emerson’s temperature monitoring dashboard, enabling you to identify patterns across multiple shipments and pinpoint the sources of recurring problems — such as whether a carrier, origin or destination is failing to maintain temperature compliance.

Data Integration

High volumes of data can be overwhelming, especially if you need multiple platforms to create new shipments or are constantly being bombarded with alerts. Data Integration allows you to see the information streams that matter most — such as location and temperature alerts — in a consolidated view. This benefits your operation by eliminating duplicate work, minimizing opportunities for error, and reducing your overhead costs. You’ll also have the option to consolidate shipment creation and purchase order (PO) entry processes into one convenient system.

Managed Services

Managed Services extends your in-house resources by outsourcing some (or all) of your monitoring tasks to an experienced team of cold chain specialists. This provides continuous monitoring whenever your shipments are on the road — no matter what time of day or day of the year. You can choose to get alerts when temperature abuse or light alerts happen in transit, and/or empower the Managed Services team to take immediate action in accordance with your preferred operating procedures.

Professional and Consultative Services

Sometimes the best solution to a challenging and complex issue is to get a fresh perspective. Emerson’s Professional and Consultative Services team can perform a comprehensive on-site consultation and analysis to identify gaps in your operation. This team-oriented approach gives you access to experienced cold chain specialists who can help you to identify and solve recurring issues.

Final thoughts

The new suite of Oversight cargo services has been developed by a skilled team of cold chain experts. Several members of the development team have backgrounds in logistics and designed it specifically to address challenges they’ve faced when working for organizations like yours. We’re excited about the portal’s potential to strengthen your perishable cold chain and welcome the opportunity to demonstrate its full value.

For more details, contact us today or download the Oversight cargo services brochure.

Learn More: Oversight Cargo Services at Your Fingertips (emerson.com)